To disconnect, first check to ensure that the charging session has stopped using either the MARUIKEL app or the charger screen. If you’re still unable to disconnect the connector after your charge has ended, please try the following tips: 1.You can use the remote of your car keys to lock and unlock the car doors. In most cases, this will release the connector. 2.The weight of the charging cable may be blocking the unlock mechanism. It helps to support and lift the cable when you unlock the connector to fully disconnect. 3.Some EV models have an option on their console to disconnect the connector. 4.If you’re still unable to disconnect the connector, call the MARUIKEL Charging Crew for 24/7 assistance at 86-13632626247.

The amount of kWh dispensed during a charging session will depend on several factors: 1.How full your battery is or your "State of Charge." 2.The duration of your fast charge. 3.The temperature of your battery. 4.Others loads are in use while charging. 5.Battery deterioration. 6.Your vehicle's current and voltage limits. To learn more, read this helpful article on our blog.

Your EV always controls the speed of charging. Most EVs slow the charge rate as the battery approaches a full charge to protect the battery. The point at which your EV will begin to slow the charge rate depends on the manufacturer and model. If you want to learn more about this topic, check out this helpful article on charging rates.

Although we encourage EV drivers to become members, either via our Pay As You Go plan, our MARUIKEL Membership plan, or our MARUIKEL Plus with reduced charging rates, customers can also pay for an individual charging session with a credit card. Download the MARUIKEL app or call the MARUIKEL Charging Crew 24/7 for assistance at 86-13632626247 to execute a credit card session. Visit our Sign-Up page to view the plans available in your area and sign up for an account.

Visit our Sign-Up page to view the plans available in your area and to sign up for an account.

Log in to the My MARUIKEL Account: 1.Click here 2.Type in your username and your password (the credentials are the same for both the portal and the app) 3.Click 'Login' 4.Once logged in, the app will find the closest charger near you.

Creating an MARUIKEL Account lets you do the following: 1.View charges and export charge history 2.Add, edit or delete members on your account 3.Activate, reassign, suspend and report lost or stolen program cards 4.Add, edit or delete vehicles 5.Adjust your text, email and app notifications

Log in to the My MARUIKEL Account. In the upper right corner of the screen, click on Profile > Profile. The profile section allows you to view/update the following: 1.Personal Info (excluding email address – you must contact the MARUIKEL Charging Crew for support to change your email address) 2.Address 3.Change Password

To change your email address, call the MARUIKEL Charging Crew for 24/7 support at 86-13632626247 or submit a ticket.

We hate to see you go, but if you must close your MARUIKEL account, call the MARUIKEL Charging Crew for assistance 24/7 at 86-13632626247 or submit a ticket.

1. Open an account with MARUIKEL using a valid credit card to use the MARUIKEL app. 2. Swipe your credit card at the kiosk or on the credit card reader attached to the front of the charger. 3. If there is no credit card reader, call the MARUIKEL Charging Crew for support at 86-13632626247 for assistance.

Pricing will depend on the region you charge in and the type of plan selected. Please visit our Sign-Up page to check out our current MARUIKEL plans in your area.

With the Pay As You Go Plan, you can charge as often as you like with no monthly membership fees! Visit our Sign-Up page to view the plans available in your area and sign up for an account.

MARUIKEL offers same day billing for our customer’s charging activity. Monthly fees on the MARUIKEL Member and MARUIKEL PlusTM plans will be billed once per month. We will notify you by email when this transaction takes place. To make an additional payment on your account, call the MARUIKEL Charging Crew for assistance 24/7 at 86-13632626247.

There are currently two options to pay when using a credit card, either directly on the unit or at a credit card kiosk. 1.Go to the station. 2.Select the connector you’ll be using from the screen on the charger 3.If you are using the credit card option on the charger, follow these steps 4.Select the payment type 5.Swipe your credit card 6.Enter the necessary information, which will show on the screen 7.If you are using the credit card kiosk, follow these steps 1)Plug the correct connector into your vehicle 2)Swipe the credit card at the kiosk 3)Select the charger you’re using on the kiosk 4)Select the correct connector on the kiosk 8.The charger will either automatically start the charge, or you will be prompted to start the charge on the kiosk. If you have signed up to receive alerts, a notification will be sent to you that your car has started a charge.

There are two ways to activate your MARUIKEL program card: Visit My MARUIKEL Account, go to 'Profile', and select 'Cards'. Click 'Activate' in the 'Sent' box, add card number, and click 'Activate card'. In the app - log in, click on the three bars in the upper right corner, select 'Cards', select 'Sent', select 'Activate', enter your card number, and click 'Activate'.

If you arrive at an MARUIKEL station without your program card, you can always call the MARUIKEL Charging Crew for 24/7 assistance at 86-13632626247 for a remote start. You can also start a charge using the MARUIKEL mobile app. Click here for more information on how to use the MARUIKEL app.

Pricing is controlled by Pilot Company. MARUIKEL plans and programs may not apply.

Use the MARUIKEL app to find the nearest available charger and select that station. Select the map icon at the top if you need directions to the station. 1.Go to the station. 2.When you arrive at the station, select the appropriate connector for your vehicle from the MARUIKEL app. 3.Insert the Combo, Telsa or CHAdeMO connector you selected into your vehicle 4.Swipe to the right on the app to start the charge. The charger will now check to see if you have a successful connection. Power flow to your car will begin. The app will now show you are charging your vehicle. If you have signed up to receive alerts, a notification will be sent to you that your car has started a charge. Learn more about the MARUIKEL app.

MARUIKEL Rewards™ customer loyalty program provides EV drivers the opportunity to earn points towards free fast charging sessions when they charge at MARUIKEL locations. To redeem points, visit MARUIKEL’S Rewards page and log in.

Case studies of EV adoption rates show that fast public charging is a key component in the successful roll-out of electric vehicles to reduce or eliminate range anxiety. Drivers are more likely to adopt EV technology when they are assured quick charging availability along their regular commutes and intercity travel routes. Additionally, fleets of all sizes and vehicle types are able to implement various fast charging technologies tailored to their routes and business demands.

All passenger and fleet BEV’s launched in the North American market over the last few years have fast charging capability. Many more models have been entering the market that will charge at even higher rates such as 150 to 350 kW. However, most PHEV models are limited to AC-only charging.

Modern lithium ion battery chemistries achieve the longest lifetime when not frequently charged to full capacity. To lengthen the lifetime of EV batteries, DC fast charging protocols provide for quickly getting an EV to 80% of capacity, and then switch to slow trickle charging. This method extends the lifespan of the vehicle battery, gets drivers back on the road sooner, and frees up the charger to serve the next EV.

Not significantly. Multiple studies suggest that battery cycling, that is, frequency of charging, causes some measurable impact on battery lifetime, as all batteries degrade over long periods of time and use. However, charging speed has been shown thus far to have little impact on long-term BEV battery performance. Fortunately, automakers build reserve capacity into their battery management designs to buffer against the effects of excessive cycling.

CCS1 and CHAdeMO have been the two open fast charging protocols adopted by most passenger and fleet vehicle manufacturers in North America, although CHAdeMO is no longer implemented on new EV models. MARUIKEL E-mobility manufactures DC fast chargers that meet all open standards. Tesla, while proprietary with their charging network, has offered adapters for both of these standards to their drivers. More recently, many automakers and charging technology providers began to develop the ability to offer NACS within their vehicles and chargers. MARUIKEL E-mobility has announced it will incorporate NACS in its North American portfolio. It’s clear that open standards and vehicle interoperability are a key，ingredient to the EV industry’s ability to scale and grow charging infrastructure while meeting the needs of the most vehicles and their drivers.

Fast chargers are ideally installed in ‘charge and go’ locations such as near highways and convenience locations, as well as serving varied fleet charging needs such as transit buses, delivery vans and even medium and heavy duty fleets. They’re also commonly found at commercial sites such as shopping centers, restaurants and community parking lots. These charging locations are growing quickly and can be easily found in smart device apps and Websites.

Wires and cables are broadly defined as wire products used to transmit electric (magnetic) energy, information and realize electromagnetic energy conversion. Wires and cables in a broad sense are also referred to as cables for short, and cables in a narrow sense refer to insulated cables. It can be defined as an aggregate consisting of one or more conductor cores and their respective possible cladding, total protective layer and outer protective layer. Cables may also have additional uninsulated conductors. In order to facilitate the selection and improve the applicability of products, wire and cable products are divided into the following five categories according to their uses. (1)Bare wire and conductor products Refers to products with only conductors but no insulation layer, including copper, aluminum and other metal conductors and composite metal round single wires, overhead transmission lines with various structures, flexible wires, profiles and so on. (2)winding wire It is also called electromagnetic wire, because it cuts the magnetic field lines in the form of windings to induce current, or leads the current to generate the magnetic field, including enameled wire, wound wire and inorganic insulated wire with various characteristics. (3)Communication cable and communication optical cable Cable products used for various signal transmission and long-distance communication transmission mainly include communication cables, radio frequency cables, communication optical cables and electronic cables. Communication cables are cables for transmitting telephone, telegraph, television, broadcasting, fax, data and other telecommunication information, including local communication cables, symmetrical digital communication cables and coaxial (trunk) communication cables, and the transmission frequency is from 0 to several gigahertz. Compared with communication cable, radio frequency cable is a cable suitable for transmitting radio frequency (radio) signals in radio communication, broadcasting and related electronic equipment, also known as "radio cable". Its operating frequency is several megahertz to several tens of gigahertz, which is the radio frequency range of high frequency, very high frequency (VHF) and ultra-high frequency (UHF). Most RF cables adopt coaxial structure, sometimes symmetrical and strip structure, and they also include waveguides, dielectric waveguides and surface wave transmission lines. Communication optical cable uses optical fiber (optical fiber) as light wave transmission medium to transmit information, so it is also called fiber optical cable. Because of its small transmission attenuation, wide frequency band, light weight, small outer diameter and no interference from electromagnetic field, communication optical cable has gradually replaced some communication cables. According to the optical fiber transmission mode, there are single mode and multimode. According to the structure of optical cable, there are many forms, such as stranded type, skeleton type, central tube type, stranded unit type and skeleton unit type. According to its different use conditions and environments, optical cables can be divided into direct buried optical cables, pipeline optical cables, aerial cable, underwater or submarine optical cables and other forms. Electronic cables are classified as communication cables in this manual. This kind of cable products are mainly used to connect the inside of electronic and electrical equipment, between the inside and the outside equipment, usually with short length and small size. It is mainly used for all kinds of household appliances, electronic communication equipment, audio and video equipment, information technology equipment and telecom terminal equipment with 600V and below. Because of the variety and different requirements of these devices, this kind of cables are required to have different heat resistance, insulation, special properties, mechanical properties and appearance structure. (4)power cable Cable products used to transmit and distribute high-power electric energy in trunk (and branch) lines of power system include power cables with various voltage levels and insulation forms of 1~500kV, including superconducting cables and submarine cables. (5)Wire and cable for electrical equipment Wires and cables for power connection lines that directly transmit electric energy from the distribution point of power system to various electrical equipment and appliances, electrical installation lines and wires and cables for control signals used in various industrial and agricultural equipment, military equipment, aerospace equipment, etc. all belong to this category of products. This kind of products have a wide range of applications, and most of them should be combined with the characteristics of the equipment used and the environmental conditions to determine the structure and performance of the products. Therefore, in addition to a large number of general products, there are many special and special products, collectively referred to as "special cables." According to this classification, the cables from power input to output of charging piles belong to "wires and cables for electrical equipment". The wiring of various electronic components inside the charging pile belongs to "electronic cable".  

The mandatory national standards for charging piles refer to GB 39752-2024 Safety Requirements for Power Supply Equipment of Electric Vehicles and GB 44263-2024 Safety Requirements for Conductive Charging System of Electric Vehicles. GB 39752-2024 Safety Requirements for Power Supply Equipment of Electric Vehicles The general safety factors and requirements of electric vehicle power supply equipment and the corresponding test method requirements are specified. In the standard, the charging safety problems such as using environment, equipment structure, electric shock protection, energy and protection, overheating and fire prevention, mechanical protection, electromagnetic compatibility, etc. are clearly defined, and the technical requirements for preventing serious damage and serious personal harm to power supply equipment and electric vehicles are put forward. GB 44263-2024 "Safety Requirements for Conductive Charging System of Electric Vehicles" This standard is based on GB/T 18487.1-2023 "Electric Vehicle Conductive Charging System Part 1: General Requirements" and other existing standards and charging technical routes, and formulates the safety requirements of electric vehicle conductive charging system to ensure the safety, reliability and efficiency of the charging process. The technical requirements and test methods of charging interface safety, AC charging safety and DC charging safety are clearly defined in the standard, which improves the design, manufacture and operation and maintenance quality of charging system. Relevant clauses of protection level in GB 39752-2024 "Safety Requirements for Power Supply Equipment of Electric Vehicles" There are six clauses related to protection level in GB 39752-2024, and some details are different from GB/T 18487.1-2023 "Conductive Charging System for Electric Vehicles Part 1: General Requirements" and NB/T 33001-2015 "Technical Requirements for Off-board Conductive Chargers for Electric Vehicles". To sum up, there are the following points: 1, the relationship between pollution level and protection level: Charging piles used outdoors shall meet pollution level 3. If the pollution level is only 2, the protection level should reach IP55, not IP54. 2, the relationship between shell opening and protection level: In GB 39752-2024, it is clear that all kinds of openings should meet the test method of IPXXC to ensure that dangerous charged bodies will not be touched after opening. 3. Special requirements for Mode 2 products: For mode 2 power supply equipment (such as truck charger and portable AC pile), the protection level of the functional box components shall not be lower than IP55, and shall comply with the provisions of 8.5.3 in GB/T 41589-2022. 4, the relationship between access protection and protection level: If the gap of the door is more than 12mm and dangerous charged bodies can be touched, access control protection must be implemented. 5, the relationship between installation requirements and protection level: For charging piles whose protection level can't reach IP67, the bottom of the charging pile should be at least 0.2m from the ground when it is installed on the ground. Strictly speaking, the bare charged body of the charging pile should be at least 0.2m from the ground.

Usually, the protection level of DC charging piles is IP54, and the highest protection level is IP65；. The protection level of AC charging piles is IP65, and the highest protection level is only IP65. It is extremely difficult to achieve IP67 for mass-produced charging piles. There are essential differences between IP67 and IP56, where 6 in IP67 means that dust is dense and no dust enters, and 7 means that immersion is prevented from being affected by short-time immersion, so that the water intake of the shell will not reach harmful level after a specified time in water with specified pressure. Dust can't get in, and water can't get in easily. There is an essential difference between the protection level and the IP56 with a smaller characteristic number. In terms of dust prevention, IP6X is already the highest. No dust can enter. How can it be higher? Waterproof, there are IPX7 higher IPX8 and IPX9. IPX8 stands for preventing the influence of continuous immersion; IPX9 stands for preventing the influence of high temperature/high pressure water spraying. The dust-proof test device of IP6X is the same as that of IP5X, but it is necessary to "pump negative pressure", and the internal pressure of the casing is 2kPa lower than the atmosphere. The conditions of height and water depth are defined in the test standard of IPX7. If the height of the measured object is less than 850mm, it should be immersed in a water depth of 1 meter for 30 minutes. If the height is greater than or equal to 850mm, soak it for 30 minutes at a water depth of 0.15m.. The protection level of the charging pile, even if it is based on the design method of IP67, should only be named IP65. IP67 is generally required for automobile body parts. The usual practice is to design a groove on the bottom shell, put the silicone sealing ring in the groove, cover the upper shell, and lock the upper shell and the bottom shell with screws. The matching of groove size and silicone sealing ring size, the resilience of silicone after long-term compression, how to lay the sealing ring flat, and the uniform stress of multiple screws may all affect IP67. The design method of DC charging piles based on independent air duct and liquid cooling is the same as that of body parts. PCBA based on independent air duct design is completely sealed, and the heat generated by heat source device is conducted to the teeth of radiator by conduction. The fan can take away the heat generated in the sealed part only by blowing or exhausting the teeth of radiator. After the heat of liquid cooling and heat dissipation is conducted to the bottom of the die casting body, it is taken away by the flow of liquid in the water pipe. The highest protection level of DC charging piles based on forced air cooling is only IP55, and most of them are IP54. It is easy to achieve IP65 for AC charging piles, but it is necessary to conduct the heat with large loss such as auxiliary power supply and AC relay.

There is no need to install a canopy for the charging pile with protection grade IP54 under normal environmental conditions, but a film canopy should be installed in rainy, strong wind or extreme climate areas, which can provide additional protection, reduce maintenance costs and prolong the service life of the charging pile.

Yes, due to all the long-term benefits. See below for the three primary reasons that Maruikel EV charging stations are a good investment. 1.Preparing for the future: As more and more people embrace EVs, electric charging facilities are becoming a must-have infrastructure, and businesses that have charging stations in place will position themselves for future success. EVs are here to stay. 2.Reduced energy costs: EVs are cheaper than gas vehicles, saving fleet operators money on fuel. 3.Customer retention/attraction: Having an electric charging station works to attract and retain customers, as EV drivers frequent places with charging conveniences. 

Owning an Maruikel EV charging station can be a lucrative business opportunity as it has recurring revenue streams. Offering an EV charging solution provides profit from charging fees. As the EV market continues expanding to meet consumer demand and sustainability goals, more EV drivers will need access to a commercial charging station, increasing the volume of fees an EV charging station collects. Locating stations in busy areas like coffee shops, restaurants, convenience stores, and malls is a great strategy to enhance an EV charging experience, contribute to sustainable mobility, and make more profits.

One important reason to install an EV charging station is to demonstrate your commitment to sustainability by supporting clean energy initiatives. On the other hand, as EV adoption increases, you’ll be ahead of the curve by offering EV charging solutions for customers. You can generate income from fees, subscriptions, advertising, or premium parking along with charging. Any place with EV charging stations is likely to make more profits as charging usually leads to more traffic and spending at shopping centers and parks.

When choosing electric car charging stations, consider the following factors: 1.Intended location 2.Desired charging speeds 3.Number of ports you’ll need 4.Maximum power output  5.Payment options  6.Safety certifications 7.Equipment warranties, service, and support 8.Considerations for installing EV charging stations at your location.

At Maruikel, we offer EV charging station products for commercial and residential use. We offer Level 2 charging stations and DC fast chargers for commercial properties.  We also have residential EV chargers like the HQ 200 home charging station with innovative EV charging capabilities you can use at home, and it can be installed indoors or outdoors. Our products provide Level 2 and DC fast charging capabilities in various form factors like pedestals, wall mounts, and mobile units.

Yes, maintenance is required for Maruikel electric cars’ charging stations to ensure proper and safe operation and reduce downtime. Ways of maintaining EV charge stations include cleaning connectors or ports to remove debris. It’s also best to inspect ports for loose connections and faults and perform software updates to optimize performance. 

Provides 24/7 customer support through multiple channels to address any questions. We also install new equipment, perform maintenance and repair, and perform remote monitoring to ensure optimal functionalities.  Additional services include OTA software updates and training resources for customers and partners. Aims to offer a reliable EV charging experience with around-the-clock assistance. Offers turnkey EV charging services, including installation, maintenance, and support, to keep your charging stations running smoothly and durably.